Catering Lead

Duties and Responsibilities:

• Works directly with General Managers (GM), Director of Catering (DOC) and Catering and Sales Manager (CSM) to direct operational efforts in the area of opportunity based on sales volume and daily orders. Moves between locations based on need
• Acts as a trainer for team members training on catering operations
• Communicates product and staffing needs with the Catering Manager and General Manager on a daily basis based on catering orders
• Manages Catering call-backs from orders delivered that day to ensure 100% guest satisfaction
• Handles and resolves customer complaints/accolades and communicates the results with Catering Manager and General Manager
• Ensures catering collateral is displayed and stocked in the store at all times (catering menus, catering table, DOC or CSM business cards)
• Owns the delivery trade area for the store and actively follows it, not encroaching into Franchise territories
• Keeps delivery van clean inside and out as well as stocks it with an “Emergency Catering Kit”
• Manages all house accounts and payments in conjunction with the DOC
• Actively participates in account maintenance calls, and correspondence with customers to maintain a rapport/build relationships
• Consistently updates the database to track orders
• Ensures all catering items and paper goods are provided with every order according to Salata recipe specifications
• Verifies all catering orders are 100% accurate and on time when delivered to the customer
• When answering phones and taking orders, suggestively sells extras and sides to increase check average. Uses the Online Ordering system to place orders for clients
• Uses the POS system to store customer information
• Participates in local area marketing events when schedule permits
• Knows and complies with all company policies and procedures regarding safety, security, and emergencies. Reports to work on time and in professional attire
• Other duties as needed

REQUIREMENTS

• 1-2 years’ food, beverage and fast casual catering services. High school diploma or equivalent, preferred
• Must have reliable transportation, valid DL and insurance.
• Strong problem solving and analytical skills
• Must be able to take direction, meet deadlines and schedules
• Excellent communication skills, organization skills, attention to detail and customer service. Health and safety regulations pertinent to catering events
• Requires basic computer and internet skills. Ability to walk and stand for extended periods of time
• Ability to drive for extended periods of time
• Ability to lift 40 lbs.
• Meet deadlines and schedules
• Ethical Conduct
• Time Management
• Must work well in groups as well as individually
• Ability to work well under pressure and in a fast-paced environment.